FAQ
1. How can I become a host?
2. How can I change the availability dates of my room?
3. How much can I get for my offered room/apartment?
4. How do I receive payment for renting my room?
5. How will I know when someone has rented my room?
6. What if the guest wants to stay longer than previously planned?
7. Should I give the guest a key to my home?
8. How can I make sure I get my key back?
9. Can I get paid for providing meals to the guests?
1. Question: How can I become a host?
Answer: Go to "Becoming a host" and fill out the online application. After receiving your application we will contact you, take photographs of your offered room and put them into our database and assign you a customer-ID, password and reference number for your offered accommodations.
2. Question: How can I change the availability dates of my room?
Answer: Using your customer-ID and your password, you will log on to our website. You simply click on the reference number you want to change and change the availability dates. After that you'll receive a confirmation of your changes.
3. Question: How much can I get for my offered room/apartment?
Answer: That depends on your offered room/apartment (the furnishing), the district and the number of beds you are offering.
4. Question: How do I receive payment for renting my room?
Answer: You are responsible for collecting the total rent payment upon the arrival of your guest. They will have a confirmation stating the amount owed.
5. Question: How will I know when someone has rented my room?
Answer: Rental confirmations will be sent to you via your email account.
6. Question: What if the guest wants to stay longer than previously planned?
Answer: The guest should contact us first. We will then make the necessary changes in the reservation system.
7. Question: Should I give the guest a key to my home?
Answer: You are obliged to insure that the guest has easy access to the home or apartment. If you are not there all of the time, giving a key is a good idea.
8. Question: How can I make sure I get my key back?
Answer: You can ask for security deposit to be returned when the guest leaves for the last time.
9. Question: Can I get paid for providing meals to the guests?
Answer: We only manage the room rentals. You may offer your guest other amenities (meals, telephone, transportation, etc) as you wish.
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